Thursday, April 26th 2018 12:43pm
John suffers from ankylosing spondylitis which is a form of arthritis, and speaking to the Belfast Telegraph he said:
"I was told to just go to the airport as normal,"
"Once the weather cleared up and flights began arriving into and departing from Bristol, I was then told that the Belfast flight was cancelled. EasyJet informed me the next available flight to get home would be on the Wednesday morning."
"I started to panic as I was going to run out of medication and I had little money available to me. I had packed enough medication for the weekend but didn't expect my trip to last an extra three days.
"EasyJet did put me up in a hotel for the first night and provided a meal, but I had to make a number of calls to the airline on the Monday asking them to find a hotel for me to stay in for the remaining two nights as that hotel was booked up.
"My friend was going on holiday so I couldn't stay there. I had no option other than navigating my way around an unfamiliar city from one hotel to another.
"Combined with the stress of not getting home for three nights and taking frantic calls from family at home, it all caused me a great deal of pain and impacted on my disability."
"The airport is a good distance outside the city and that meant I had to try to get back out there," he said. "Given my condition it meant I was holed up in my hotel room with nowhere else to go, no money and in a lot of pain.
"I had checked the airline website and there were flights going out from England to Belfast earlier than Wednesday. They could have got me home much earlier, even with a different airline from a different airport, and saved me from a lot of pain and anxiety. I ended up missing an important medical appointment."
He has now taken the decision to sue EasyJet for the pain and distress caused by the delay and what he believes was a lack of support from the airline.
Have you ever had problems such as the one above, or other issues when you have been away regarding the hotel you were staying in or the travel agency you used? If you have and you feel you may be entitled to compensation please get in touch with us here at GCS for confidential advice on 028 3752 5999.
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